Terms of Service

1. Acceptance of Terms

By accessing or using TariffCalc (tariffcalc.ca), you agree to be bound by these terms of service. If you do not agree to all of these terms, you must not use the service. We reserve the right to modify these terms at any time. Changes become effective upon posting to this page.

2. Service Description

TariffCalc provides Canadian customs duty estimates, AI-assisted Harmonized System (HS) code classification, trade agreement information, surtax detection, and SIMA measure alerts. The service is offered in English and French.

3. Important Disclaimer — Data Accuracy

4. Account Terms

• You must provide accurate and complete information when creating your account.
• You are responsible for the security of your password and your account.
• You must notify us immediately of any unauthorized use of your account.
• You may not share your login credentials with third parties.

5. Acceptable Use

By using TariffCalc, you agree not to:

• Use the service for illegal purposes or in violation of any applicable law.
• Attempt to access other users' data or accounts.
• Redistribute, resell, or republish our tariff data without authorization.
• Overload our servers with excessive automated requests (scraping, bots).
• Attempt to reverse-engineer, decompile, or disassemble the software.

6. Billing & Subscriptions

• TariffCalc offers a free tier with limited features and paid plans (Pro, Team, Enterprise).
• Paid subscriptions are billed monthly via Stripe. All payment information is securely processed by Stripe and is never stored on our servers.
• You can cancel your subscription at any time from your dashboard. Access to paid features remains active until the end of the current billing period.
• Refunds are evaluated on a case-by-case basis. Contact us within 14 days of payment to request a refund.
• Prices are in Canadian dollars (CAD) and may be changed with 30 days' notice.

7. Intellectual Property

TariffCalc content, design, source code, classification algorithms, and AI models are protected by copyright and Canadian intellectual property laws. Raw tariff data is sourced from public Government of Canada sources. You retain ownership of your calculation and classification data. TariffCalc does not claim any rights to the data you submit.

8. Termination

We reserve the right to suspend or terminate your access to the service at any time, with or without cause, if you breach these terms or misuse the service. You may also delete your account at any time from your dashboard settings. Upon termination, your data will be deleted in accordance with our privacy policy.

9. Limitation of Liability

TariffCalc is provided "as is" and "as available", without warranty of any kind, express or implied. In no event shall TariffCalc, its officers, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the service, including but not limited to losses resulting from inaccurate duty calculations, incorrect classifications, or undetected surtaxes.

10. Indemnification

You agree to indemnify and hold harmless TariffCalc from any claims, liabilities, damages, or expenses arising from your use of the service or your violation of these terms.

11. Governing Law

These terms are governed by the laws of the Province of Quebec and the applicable federal laws of Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of Montreal, Quebec.

Contact

For questions about these terms of service, contact us at support@tariffcalc.ca